Technical Service Representative

Position Summary

Tampa, FL

Serve as a two-way information conduit on customer complaints, issue resolution, quality performance and metrics. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Responsibilities & Roles

  • Responsible for providing feedback on customer quality performance to plants and corporate management.
  • Become proficient at identifying glass defects and customer filling line issues.
  • Identify the root cause of the non-conformances with the assistance of production disciplines.
  • Initiate and coordinate the containment of non-conforming product at customer sites once the responsibility has been accepted.
  • Coordinate temporary remedial actions at customer sites related to non-conformances.
  • Initiate actions to prevent and correct product quality non-conformances.
  • Verify the implementation of preventive and corrective actions.
  • Provide troubleshooting support to customers to address filling line issues.
  • Prepare reports to document quality performance.
  • Advise plants on what issues to address based on customer observations.
  • Prepare line surveys to document customer line requirements.
  • Communicate corrective actions regarding quality issues to customer personnel.
  • Participate in customer partnership activities.
  • Key responsibilities include solving customer’s problems and will be measured by NPS (Net Promoter Score).

Employee Qualifications

  • Require bachelor’s degree in Engineering or Technical degree and 5-8 years of direct experience in the field.
  • Quality Assurance and manufacturing experience is preferred.
  • Six Sigma or Lean Manufacturing experience also preferred.
  • Proficient in Microsoft Office products including PowerPoint, Word and Excel.
  • Must be able to communicate effectively by phone, in person and in writing/presentations with peers and various levels of management within the company and outside vendors.
  • Must be excellent problem solver.
  • Travel required.

Join the Industry's Best

Whether you have follow up questions for us or are ready to join the team, shoot us an email or give us a call so we can start the conversation!