Sales Support Coordinator | Careers at Anchor Glass

Sales Support Coordinator

Position Summary

Tampa, FL

Supports Sales Team activities and coordinates, as applicable, any activities required to ensure the achievement of Departmental goals and objectives. Such activities may include, but are not limited to, development/support of systems, reports, and processes, liaising with third-party CRM & Marketing partners, etc. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

Responsibilities & Roles

  • Maintain and develop relationships with distributor partners.
  • Provide customers with quotations and samples.
  • Identify and investigate customer requirements and provide solutions for their needs.
  • Assist customers in placing orders with Sales Service Representatives.
  • Liaison between distributors and plants for problem resolution.
  • Gather market and customer information to provide to sellers and operations.
  • Partner with field sales managers to help drive sales and improve customer service and experience.
  • Coordinate attendance and related logistics for applicable trade shows. Attend and represent company at distributor trade shows with other sales personnel.
  • Follow up on quotes and lost business in coordination with sales account managers.
  • Monitor and reply to web and telephone sales inquiries as necessary.
  • Summarize proposal and sales information for the department. Prepare weekly, quarterly and yearly reports. Analyze information for trends. Ad hoc reporting.
  • Coordinate with third-party marketing partners as needed to ensure marketing materials support the overall business objectives and branding.
  • Assist Sales leaders with any related coordination for newsletters, etc. as requested.
  • Salesforce: Assist sales department with data and related processes inherent to Salesforce.com. Ensure data maintenance and accuracy. Maintain administrative duties and responsibilities of the system. Coordinate with third-party providers to initiate and implement any desired process changes related to such.

Employee Qualifications

  • Requires a bachelor's degree, or equivalent experience, and 2-5 years of experience in sales, customer service, accounting or other applicable area.
  • JD Edwards / Oracle E1/ Salesforce experience helpful (or desire to learn).
  • Highly proficient in Microsoft Office software products.
  • Must be able to communicate professionally by phone, in person and in writing with customers, peers and various levels of management.
  • Strong organization skills and detail oriented.
  • Any offer is contingent upon satisfactory completion of a background check and a pre-employment drug test.

Join the Industry's Best

Whether you have follow up questions for us or are ready to join the team, shoot us an email or give us a call so we can start the conversation!